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Create a new service desk request.

Infrastructure issues only Use this form for infrastructure support issues. For other requests, use your assigned Slack support channel.

Do not include identifying information Do not include company names, personal names, or other identifying information in the summary, description, or attachments.

Summary *

Description

Be specific where you can. Example: GPU 3 reports ECC errors, dcgmi diag output attached, a reboot did not help.

Public IPv4 address

Public IPv4 of the affected node(s), comma-separated for multiple. Hostnames and private IPs are not guaranteed to be unique, so the public IPv4 is used during remote hands work to confirm the correct hardware is being operated on. Providing it up front avoids clarification delays.

Node status

The node is cordoned Support may power cycle the node if needed

Attachments

Attach screenshots, logs, or media that help explain the issue. You can select multiple files.

Privacy reminder: Avoid uploading files that contain identifying information about your company, platform, product, users, hostnames, or any other details that could identify you.

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Priority

Start date and time

Customer UUID *

Verify your customer UUID

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