:root {
  --bg: #f9fafb;
  --card: #ffffff;
  --text: #262626;
  --heading: #171717;
  --muted: #737373;
  --accent: #155dfc;
  --accent-hover: #0033be;
  --accent-2: #3080ff;
  --border: #d1d5dc;
  --error: #c53030;
  --success: #008138;
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  min-height: 100vh;
  font-family: "Inter", system-ui, -apple-system, sans-serif;
  color: var(--text);
  background: radial-gradient(circle at top, #ffffff 0%, var(--bg) 75%);
  line-height: 1.5;
  padding: 2rem 1rem 3rem;
}

.container {
  max-width: 760px;
  margin: 0 auto;
}

.form-container {
  max-width: 560px;
}

h1,
h2,
h3 {
  color: var(--heading);
  font-family: "Source Serif 4", Georgia, serif;
  letter-spacing: -0.01em;
}

h1 {
  font-size: 2rem;
  font-weight: 600;
  margin: 0 0 0.35rem;
}

.subtitle {
  margin: 0 0 1.5rem;
  color: var(--muted);
  font-size: 0.95rem;
}

.page-nav,
.nav {
  margin-bottom: 1rem;
  display: flex;
  align-items: center;
  gap: 0.85rem;
}

.nav-link,
.back-link,
.nav a {
  color: var(--accent);
  text-decoration: underline;
  text-underline-offset: 3px;
  font-size: 0.9rem;
  font-weight: 500;
}

.back-link {
  display: inline-block;
  margin-bottom: 1rem;
}

.page-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 1rem;
  margin-bottom: 1rem;
}

.page-header .page-nav,
.page-header .back-link {
  margin-bottom: 0;
}

.page-actions {
  margin: 0;
}

.nav-link:hover,
.back-link:hover,
.nav a:hover {
  color: var(--accent-hover);
  text-decoration: none;
}

.card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 12px;
  box-shadow: 0 1px 3px #0000000d;
  padding: 1.25rem 1.5rem;
  margin-bottom: 0.75rem;
}

.field {
  margin-bottom: 1rem;
}

.field:last-of-type {
  margin-bottom: 0;
}

label {
  display: block;
  margin-bottom: 0.35rem;
  font-size: 0.86rem;
  font-weight: 600;
  color: #4a5565;
}

.field-hint {
  margin: 0 0 0.45rem;
  color: var(--muted);
  font-size: 0.86rem;
}

input[type="text"],
input[type="date"],
input[type="datetime-local"],
input[type="file"],
textarea,
select,
#customer-uuid {
  width: 100%;
  border: 1px solid var(--border);
  border-radius: 10px;
  background: var(--card);
  color: var(--text);
  font: inherit;
  font-size: 0.95rem;
  padding: 0.65rem 0.8rem;
  transition: border-color 0.15s, box-shadow 0.15s;
}

textarea {
  resize: vertical;
  min-height: 110px;
}

input:focus,
textarea:focus,
select:focus,
input[type="file"]:focus,
#customer-uuid:focus {
  outline: none;
  border-color: var(--accent);
  box-shadow: 0 0 0 3px #377cf433;
}

input:disabled,
textarea:disabled,
select:disabled {
  background: #f3f4f6;
  color: #6b7280;
  cursor: not-allowed;
}

input[type="file"] {
  padding: 0.55rem 0.7rem;
}

input[type="file"]::file-selector-button {
  margin-right: 0.7rem;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #f9fafb;
  color: var(--text);
  font: inherit;
  font-size: 0.85rem;
  font-weight: 600;
  padding: 0.4rem 0.65rem;
  cursor: pointer;
}

input[type="file"]::file-selector-button:hover {
  background: #eff6ff;
  border-color: #93c5fd;
}

.actions {
  margin-top: 1.25rem;
  display: flex;
  align-items: center;
  gap: 0.75rem;
  flex-wrap: wrap;
}

button,
.btn-primary {
  font: inherit;
  font-size: 0.9rem;
  font-weight: 600;
  border: 1px solid #155dfc66;
  color: #fff;
  border-radius: 8px;
  padding: 0.65rem 1.15rem;
  cursor: pointer;
  transition: opacity 0.15s, transform 0.1s;
  background-image: linear-gradient(to top, var(--accent), var(--accent-2));
}

button:hover:not(:disabled),
.btn-primary:hover:not(:disabled) {
  opacity: 0.92;
}

button:active:not(:disabled),
.btn-primary:active:not(:disabled) {
  transform: scale(0.98);
}

button:disabled,
.btn-primary:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

.btn-compact {
  padding: 0.5rem 1rem;
}

.btn-secondary {
  border: 1px solid var(--border);
  background-image: none;
  background: #fff;
  color: var(--text);
}

.btn-secondary:hover:not(:disabled) {
  background: #f9fafb;
}

.uuid-card {
  margin-bottom: 1rem;
}

.uuid-field {
  margin-bottom: 0;
}

.uuid-input {
  max-width: 28rem;
}

.uuid-load-btn {
  margin-top: 0.75rem;
}

.uuid-gate-card {
  margin-bottom: 1rem;
}

.uuid-gate-title {
  margin: 0 0 0.35rem;
  font-size: 1.55rem;
}

.uuid-gate-subtitle {
  margin-bottom: 1rem;
}

.search-panel {
  margin-bottom: 1rem;
}

.search-form {
  margin: 0;
}

.search-input-row {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.search-input-row input[type="search"] {
  flex: 1 1 18rem;
  min-width: 0;
}

.search-status {
  margin: 0.75rem 0 0;
}

.search-warning {
  color: #9a3412;
}

.remember-field {
  margin-top: 0.25rem;
}

.remember-label {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.9rem;
  color: #4a5565;
  margin: 0;
}

.remember-label input[type="checkbox"] {
  margin: 0;
  width: 1rem;
  height: 1rem;
}

.node-status-options {
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
}

.node-status-options .remember-label {
  font-weight: 400;
  margin-bottom: 0;
}

.uuid-locked-input {
  background: #f3f4f6;
  color: #6b7280;
  border-color: #d1d5dc;
}

.message {
  font-size: 0.9rem;
}

.message.error,
.error {
  color: var(--error);
}

.message.success {
  color: var(--success);
}

.notice-warning,
.notice-info {
  border-radius: 10px;
  padding: 0.85rem 1rem;
  font-size: 0.85rem;
  margin-bottom: 1rem;
}

.notice-warning {
  background: #fff7ed;
  border: 1px solid #fdba74;
  color: #9a3412;
}

.notice-info {
  background: #eff6ff;
  border: 1px solid #93c5fd;
  color: #1e3a8a;
}

.notice-warning strong,
.notice-info strong {
  display: block;
  margin-bottom: 0.25rem;
}

.tz-hint {
  display: block;
  margin-top: 0.35rem;
  color: var(--muted);
  font-size: 0.82rem;
}

.attachment-privacy-hint {
  margin-top: 0.5rem;
}

.pending-attachment-preview {
  margin-top: 0.65rem;
}

.pending-attachment-empty {
  margin: 0;
  color: var(--muted);
  font-size: 0.86rem;
}

.pending-attachment-list {
  display: grid;
  grid-template-columns: 1fr;
  gap: 0.65rem;
}

.pending-attachment-item {
  border: 1px solid var(--border);
  border-radius: 10px;
  background: #f9fafb;
  padding: 0.65rem 0.75rem;
}

.pending-attachment-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 0.75rem;
}

.pending-attachment-details {
  min-width: 0;
}

.pending-attachment-name {
  margin: 0;
  font-size: 0.88rem;
  font-weight: 600;
  color: #1f2937;
  word-break: break-word;
}

.pending-attachment-meta {
  margin: 0.2rem 0 0;
  font-size: 0.8rem;
  color: var(--muted);
}

.pending-attachment-media {
  margin-bottom: 0.55rem;
}

.pending-attachment-remove {
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
  color: var(--text);
  font-size: 0.78rem;
  font-weight: 600;
  line-height: 1;
  padding: 0.35rem 0.6rem;
  white-space: nowrap;
}

.pending-attachment-remove:hover:not(:disabled) {
  background: #f3f4f6;
}

.pending-attachment-media img,
.pending-attachment-media video,
.pending-attachment-media audio {
  display: block;
  max-width: 100%;
  border-radius: 8px;
  border: 1px solid #dbe2ea;
  background: #fff;
}

.pending-attachment-media audio {
  width: 100%;
}

.ticket-row {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 1rem;
  cursor: pointer;
  /* Reset anchor styling so <a class="ticket-row"> looks identical to the previous div. */
  color: inherit;
  text-decoration: none;
}

.ticket-row:hover {
  opacity: 0.92;
}

a.ticket-row:hover,
a.ticket-row:focus,
a.ticket-row:visited {
  color: inherit;
  text-decoration: none;
}

.ticket-key {
  display: inline-block;
  font-weight: 700;
  font-size: 0.87rem;
  color: var(--accent);
  margin-bottom: 0.15rem;
}

.ticket-summary {
  margin: 0;
  font-weight: 500;
}

.ticket-meta {
  margin-top: 0.35rem;
  font-size: 0.82rem;
  color: var(--muted);
}

.comment-meta {
  margin: 0 0 0.4rem;
  font-size: 0.82rem;
  color: var(--muted);
}

.ticket-detail {
  margin-top: 1rem;
  padding-top: 1rem;
  border-top: 1px solid var(--border);
}

.ticket-title {
  margin: 0.5rem 0 0;
  font-size: 1.35rem;
}

.ticket-status-meta {
  margin-top: 0.35rem;
}

.ticket-description {
  margin-top: 1rem;
}

.ticket-detail h3 {
  margin: 0 0 0.5rem;
  font-size: 0.95rem;
  color: #4a5565;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.field-list {
  font-size: 0.9rem;
  margin: 0;
}

.field-list dt {
  margin-top: 0.5rem;
  font-weight: 600;
  color: #4a5565;
}

.field-list dt:first-child {
  margin-top: 0;
}

.field-list dd {
  margin: 0.15rem 0 0;
}

.comments {
  margin-top: 1.25rem;
}

.comment {
  background: #f3f4f6;
  border-radius: 8px;
  padding: 0.85rem 1rem;
  margin-bottom: 0.65rem;
  font-size: 0.9rem;
}

.comment-body {
  white-space: pre-wrap;
  word-break: break-word;
}

.attachment-section {
  margin-top: 0.75rem;
}

.attachment-section h4 {
  margin: 0 0 0.35rem;
  font-size: 0.82rem;
  color: #4a5565;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.attachment-list {
  margin: 0;
  padding-left: 1rem;
}

.attachment-item {
  margin: 0.2rem 0;
}

.attachment-link {
  font-size: 0.88rem;
}

.attachment-meta {
  color: var(--muted);
  font-size: 0.8rem;
  margin-left: 0.35rem;
}

.attachment-inline {
  margin: 0.7rem 0;
}

.attachment-inline img {
  max-width: 100%;
  height: auto;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: #fff;
}

.attachment-debug {
  margin-top: 0.45rem;
  border: 1px dashed #cbd5e1;
  border-radius: 8px;
  background: #fff;
  padding: 0.4rem 0.55rem;
}

.attachment-debug summary {
  cursor: pointer;
  font-size: 0.78rem;
  color: #475569;
  font-weight: 600;
}

.attachment-debug pre {
  margin: 0.4rem 0 0;
  font-size: 0.75rem;
  line-height: 1.35;
  white-space: pre-wrap;
  word-break: break-word;
}

.search-match-list {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
  margin-top: 0.85rem;
}

.match-pill {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 0.2rem 0.55rem;
  background: #eff6ff;
  border: 1px solid #bfdbfe;
  color: #1d4ed8;
  font-size: 0.78rem;
  font-weight: 600;
}

.customer-pill {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 0.2rem 0.55rem;
  background: #f3f4f6;
  border: 1px solid #d1d5db;
  color: #374151;
  font-size: 0.78rem;
  font-weight: 500;
  margin-left: 0.5rem;
  vertical-align: middle;
}

.search-result-note {
  color: var(--muted);
}

.search-result-actions {
  margin-top: 1rem;
  display: flex;
  justify-content: flex-end;
}

.add-comment {
  margin-top: 1.25rem;
  padding-top: 1rem;
  border-top: 1px solid var(--border);
}

.add-comment textarea {
  min-height: 80px;
  margin-bottom: 0.5rem;
}

.add-comment .comment-msg {
  margin-top: 0.5rem;
  font-size: 0.85rem;
}

.add-comment .comment-msg.success {
  color: var(--success);
}

.loading,
.empty {
  text-align: center;
  color: var(--muted);
  padding: 2rem;
}

.loading {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.6rem;
}

.loading-spinner {
  width: 1.1rem;
  height: 1.1rem;
  border: 2px solid var(--border);
  border-top-color: var(--accent);
  border-radius: 50%;
  animation: ticket-spin 0.8s linear infinite;
  flex-shrink: 0;
}

.loading-dots {
  display: inline-block;
  min-width: 1.8em;
  text-align: left;
}

@keyframes ticket-spin {
  to {
    transform: rotate(360deg);
  }
}

@media (max-width: 640px) {
  .search-input-row {
    align-items: stretch;
  }

  .search-input-row input[type="search"],
  .search-input-row button {
    width: 100%;
  }

  .search-result-actions {
    justify-content: stretch;
  }
}